🔥 Free .COM Domain with any Shared Hosting Annual Plan! 🚀

Privacy Policy for Hostmargin

Effective date: 2025-09-19. Version: 1.1

At Hostmargin, accessible from https://hostmargin.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Hostmargin and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at mail@hostmargin.com.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Hostmargin. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms. For certain non-essential cookies and processing (analytics, session recording, chat widgets, marketing), we will obtain explicit consent via our cookie banner and will not load those scripts until consent is given. We store consent choices in a cookie named cookie_consent and may keep audit records of consent server-side for compliance purposes.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

Categories of personal data we collect

  • Identity & contact: name, email, phone, billing address, company name.
  • Account and service data: account identifiers, hosting plans, service usage, billing history.
  • Technical & usage data: IP address, browser/OS, pages visited, session duration, error logs (from server logs, analytics).
  • Communications: messages you send to support, feedback, attachments.
  • Transaction data: payment method metadata, invoices and receipts (we do not store full card details—card data is handled by our payment processors).
  • Consent & preferences: cookie consents, marketing preferences.

How we use your information

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our website and hosting services
  • Improve, personalize, and expand our website
  • Understand and analyze how you use our website
  • Develop new products, services, features, and functionality
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes (only if consented where required)
  • Send you emails and transactional notices
  • Find and prevent fraud and maintain security

Legal basis for processing (EU / EEA visitors)

Where we are subject to the GDPR, we rely on the following legal bases to process personal data:

  • Contract: processing necessary to perform a contract with you (e.g., account creation, billing, hosting services).
  • Consent: where you have given consent (e.g., analytics and marketing cookies, newsletter signups).
  • Legitimate interests: for improving our services, fraud prevention and security, unless your interests override these.
  • Legal obligation: where required to comply with law (e.g., tax, accounting).

Log Files

Hostmargin follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, Hostmargin uses "cookies". These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

Cookies & third-party trackers we use

We use cookies and similar technologies. Important tools we use include:

  • Google Analytics — analytics platform to understand site traffic and usage. Requires analytics consent.
  • Microsoft Clarity — session recording and heatmap analytics. Requires analytics consent.
  • Tawk.to — chat widget for customer support. Treated as marketing/non-essential; loads only after consent.

Cookie table (examples)

Cookie Purpose Provider Retention
_ga Distinguish users Google Analytics 2 years
_gid Distinguish users Google Analytics 24 hours
_clck / clarity Session recording/heatmaps Microsoft Clarity 90 days
tawk_* Chat widget session Tawk.to Session / 1 year

Consent behavior: Our cookie banner will not load analytics (Google Analytics, Microsoft Clarity) or marketing/chat widgets (Tawk.to) until you provide explicit consent. You can manage or revoke your consents via the cookie banner or by emailing mail@hostmargin.com.

Advertising Partners Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of Hostmargin.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Hostmargin, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that Hostmargin has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

Hostmargin's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

Data retention

We keep personal data only as long as necessary for the purposes described in this policy or to comply with legal obligations. Typical retention periods:

  • Account & billing records: 7 years (for tax/accounting requirements)
  • Support tickets & communications: 2 years (unless a longer retention is requested)
  • Raw server logs and analytics: 6–24 months (we may aggregate or anonymize earlier where possible)
  • Cookie consents and audit records: 2–5 years

International transfers & security

Your information may be processed or stored in countries other than your own. When we transfer personal data internationally, we implement safeguards (such as standard contractual clauses) to ensure an adequate level of protection where applicable.

We maintain technical and organisational measures to protect personal data, including access controls, encryption in transit (TLS), secure backups, and limited access on a need-to-know basis. However, no system is 100% secure; if a breach occurs we will follow applicable notification rules and inform affected users where required by law.

Your rights

You may have the right to access, correct, delete, or restrict processing of your personal data, or to object to processing. For California residents, you also have rights under the CCPA including the right to opt-out of sale of personal information (we do not sell personal information). To exercise your rights, contact us at mail@hostmargin.com. We will normally respond within one month (extensions possible for complex requests).

If you are a California resident and wish to submit a CCPA request, please email mail@hostmargin.com with “CCPA Request” in the subject line.

If you are in the EU/EEA and not satisfied with our response, you can lodge a complaint with your local data protection authority.

Automated decision-making

We do not use automated decision-making or profiling that produces legal or similarly significant effects concerning you. If this changes we will update this policy and obtain any required consents.

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Hostmargin does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately at mail@hostmargin.com and we will do our best efforts to promptly remove such information from our records.

Contact & Data Protection Officer

If you have questions about this Privacy Policy, or wish to exercise your rights, please contact us:

  • Email: mail@hostmargin.com
  • Postal: Hostmargin, Bi. Enterprises, Building No. 499/D, Ward 11, Kuzhivelippady, Edathala P. O. Aluva, Ernakulam, Kerala 683561

If you are a resident of the EU, UK or other jurisdiction and would prefer to contact a designated Data Protection Officer (DPO), please write to mail@hostmargin.com and we will respond with DPO contact details if one is appointed.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. The “Effective date” at the top indicates when the policy was last updated. We will notify users of material changes by posting a notice on the site or sending an email where appropriate. These changes are effective immediately, after they are posted on this page.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at mail@hostmargin.com.